After-sales service
24-Hour Cancellation Policy
We offer a 24-hour cancellation policy for any orders placed with us, subject to the following conditions:
- Within 24 hours + Order not shipped: If you wish to cancel an order after it has been placed, please apply as soon as possible. If we receive a cancellation request within 24 hours of your order confirmation and the order has not yet shipped, we will be able to cancel the order and issue a refund. A 10% fee of the shipping cost will be charged if the cancellation is successful.
No Return Policy
Due to the special nature of adult products, for health and safety reasons, all items are non-returnable.
Damaged Items Replacement
If you receive a damaged product due to shipping, please inspect the outer packaging and take a video of the damage. Contact customer service to confirm whether it qualifies for a replacement. If the conditions are met, we will promptly arrange for a replacement.